This issue has now been fixed, thank you for your patience on this matter
Log in Issues
In today's fast-paced digital world, nothing is more frustrating than facing technical issues when trying to access your favorite services.
Recently, many of our valued members have reported log-in errors on our site, leaving you unable to use your accounts as intended.
We recognize the importance of a smooth log-in process and truly appreciate your patience as we address these issues. In this post, we will clarify the reasons behind the log-in problems, share temporary solutions you can use, and reassure you of our dedication to resolving these errors swiftly.
Understanding the Issue
You may have seen an error message suggesting that you try a different log-in method via the Velo Back-End. This challenge arises from ongoing maintenance and system updates that are necessary to enhance your experience. Our technical team has prepared a detailed report for the data centre overseeing these services. While we work to fix these issues, we want to ensure you can still access your account and make your purchases without any interruptions.
Currently, the primary log-in method using your email address may trigger errors. However, this isn't your only option. For instance, if you have a Google or Facebook account connected to your profile, you can log in using those credentials. Both alternatives are functioning without issues, allowing you to bypass the email log-in problems.
Temporary Solutions: Guest Checkout
If you're unable to log in at the moment, we recommend using the guest checkout option on our site. With guest checkout, you can place orders without needing to log into your account. When using this option, it's helpful to enter the same email address linked to your account. By doing so, we can connect your orders to your profile once the email log-in issues are resolved.
Confirmed Access Through Social Media Accounts
As previously mentioned, those of you with Google or Facebook accounts linked to your profiles can log in using these credentials. This method not only speeds up the process but also adds an extra layer of security. According to our data, using social media accounts for log-in reduces the chances of falling victim to phishing attempts by over 50%.
We encourage everyone struggling with this issue to utilize these alternative log-in methods or use the checkout as a guest while we work diligently on resolving the email login issues. Our main goal is to ensure your satisfaction and continued access to our services.
Staying Updated: Our Commitment to Communication
We understand that technical problems can create uncertainty. That's why clear communication is vital during these times. We are constantly monitoring the situation and will keep our members informed about any progress made toward a resolution. Your understanding and patience are greatly appreciated as we navigate this temporary inconvenience together.
We will update you promptly through our website and other communication channels as we implement fixes. It is crucial for us to keep you informed and supported throughout the entire process.
Wrapping Up: We're Here for You
We sincerely apologize for the inconvenience these log-in errors may have caused. Please remember that although the primary email log-in option has challenges right now, using guest checkout or logging in via social media will allow you to access our services without significant delay.
We take these matters very seriously and are dedicated to restoring full functionality as quickly as possible. Your trust is incredibly important to us, and we strive to make your experience as smooth and enjoyable as it can be. Thank you for being a valued member of our community.
If you have any questions or need assistance during this time, please reach out to our support team. We are always here to help and welcome your feedback and inquiries.
Thank you for your understanding and continued support. We are committed to resolving these issues swiftly to ensure your experience becomes seamless once again.
If you are having issues logging in please let us know who your email provider is
AOL
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